Listed below are our Terms and Conditions covering use of our website, information and services available to our customers, and rules we ask you to follow
Processing time
- Processing time can vary depending on if you are have requested a customised piece or buying an item ready available.
- Customised clay, resin or painted items will usually require up to 10 days
- Personalised cards will usually require up to 3 days
- Ready available goods will be processed with 24 hours of receiving order
- Processing days Monday - Friday
Delivery
- Royal Mail 2nd class post, 2 to 3 working days
Please note once your item is in the postal system we can not guarantee them to arrive in this time so please always order in plenty of time if item is a gift for a special occasion.
Customs and import taxes
- Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Payment Options
Returns & Exchanges
- We gladly accept returns if item is faulty or broken, Contact me within: 3 days of delivery, Dispatch items back within: 14 days of delivery
- We don't accept exchanges or cancellations, but please contact me if you have any problems with your order.
- The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for: Custom or personalised orders and Items on sale.
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.